Programme Period: 10 November 2026 – 30 June 2027 · Issued by Swipey Digital Services Sdn. Bhd.
These Terms & Conditions ("Terms") govern the Swipey Cashback Programme (the "Programme") and form a binding agreement between your company (the "Participant", "you") and Swipey Digital Services Sdn. Bhd. ("Swipey", "we", "us").
By participating in the Programme, you agree to be bound by these Terms. If you do not agree, you may not participate.
These Terms are supplementary to, and do not replace, your Swipey Corporate Card agreement, Swipey's Terms & Conditions, and Privacy Policy. Those documents continue to apply, including in relation to how Swipey handles your personal data. Where these Terms conflict with them in relation to the Programme, these Terms apply to the Programme only.
- Active Corporate Card means a Swipey Corporate Card that is issued to you and has not been suspended, terminated, or cancelled.
- Eligible Spend means a Settled transaction made on your Active Corporate Card that falls within an Eligible Category (see Section 3), as determined by Swipey. Approved, Declined, Reversal, Voided and Refund transactions are not Eligible Spend.
- Legal Entity means a business that holds its own unique registration and registration number with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia, "SSM"). Companies within the same group, or under common ownership, that hold separate SSM registration numbers are separate Legal Entities, and each is treated as a separate Participant under these Terms.
- Master Account means your company's Swipey Master Account to which cashback is credited.
- Monthly Reward Pool means the fixed amount Swipey allocates for cashback in each calendar month, as set out in Section 5.
- Programme Period means 1 October 2026 to 30 June 2027, unless ended earlier under Section 9.
- Settlement Date means the date a transaction is settled and posted to your account. Eligible Spend is counted toward the calendar month in which the transaction settles, not the date it is made.
To earn cashback in a given calendar month, you must:
- Hold an Active Corporate Card and make Eligible Spend on it during that month.
- There is no minimum spend. Cashback is earned from the first ringgit of Eligible Spend.
Cashback is earned on eligible business spend — software, digital subscriptions, and online business services that support your business operations.
Eligible Categories include, but are not limited to, those listed below. Swipey classifies each transaction based on the merchant and transaction information available to us, and Swipey's determination of whether a transaction qualifies as Eligible Spend is final.
Eligible Categories (examples):
What's not eligible:
Spend that does not fall within an Eligible Category does not earn cashback. By way of example, and without limitation, the following do not qualify:
- Consumer and personal purchases (e.g. Apple, iTunes, personal app store spend)
- Government, regulatory, and statutory fees (e.g. SSM, MyData)
- Cash withdrawals, transfers, top-ups, fees, and reversed or refunded transactions
Cashback is calculated on a tiered basis per Legal Entity per calendar month:
| Monthly Eligible Spend | Cashback Rate |
|---|---|
| First RM50,000 | 1.1% |
| Above RM50,000 | 0.1% |
There is no monthly cashback cap and no minimum spend to qualify.
Examples:
- Legal Entity spends RM40,000 → RM40,000 × 1.1% = RM440 cashback
- Legal Entity spends RM80,000 → (RM50,000 × 1.1%) + (RM30,000 × 0.1%) = RM550 + RM30 = RM580 cashback
Cashback is calculated per Legal Entity. All cardholders under the same Legal Entity contribute to the same monthly spend total, and cashback is credited to that Legal Entity’s Master Account, subject to the Monthly Reward Pool in Section 5.
Monthly Reward Pool
5.2 Monthly reset, no carry-forward. The Monthly Reward Pool resets on the first day of each calendar month. Any unused amount does not carry forward to a later month. Any shortfall does not carry forward or create any entitlement in a later month.
5.3 Pro-rata adjustment. If the total cashback calculated for all Participants in a calendar month (at 1.1% of Eligible Spend) exceeds that month's Monthly Reward Pool, each Participant's cashback for that month will be reduced proportionally, as follows:
Adjusted Cashback = Participant's Calculated Cashback × (Monthly Reward Pool ÷ Total Calculated Cashback of all Participants)Amounts are rounded down to the nearest sen. The adjusted amount is final and is the Participant's full cashback entitlement for that month.
Example: if the Monthly Reward Pool is RM70,000 and total cashback calculated for all Participants in a month is RM87,500, every Participant receives 80% of their calculated cashback (RM70,000 ÷ RM87,500). A Participant whose calculated cashback was RM5,000 receives RM4,000.
5.4 Notification. Each Participant's monthly cashback statement will show the cashback calculated at the full rate and, where Section 5.3 applied, the adjusted amount actually credited.
5.5 Changes to the Monthly Reward Pool. The Monthly Reward Pool may be changed under Section 10. A reduction may apply to a month that has already started.
Refunds, Reversals & Disputes
6.1 Before cashback is credited. If a transaction is refunded or reversed before cashback for that month is credited, it is excluded from that month's Eligible Spend.
6.2 After cashback is credited. If a transaction is refunded or reversed after cashback has been credited, the cashback earned on it will be deducted from your next cashback credit or from your Master Account balance.
6.3 Rate applied to a clawback. Clawbacks are calculated by recalculating cashback for the month the original transaction settled. Example: a Legal Entity settles RM60,000 in November and receives RM560 cashback. In December, RM20,000 of that November spend is refunded. November cashback is recalculated on RM40,000 (RM440), so RM120 is clawed back.
6.4 Disputes. While a transaction is under dispute, Swipey may hold back the cashback on it. If the dispute is resolved in your favour and the transaction is reversed, no cashback is earned on it. If the dispute is resolved against you and the transaction stands, the held cashback will be credited with your next cashback payment.
How & When You Get Paid
- Cashback is credited to your Master Account within 20 business days after the end of each calendar month.
- Cashback credited to your Master Account cannot be withdrawn as cash — it may be used via Swipey for future spending.
- Cashback earned under this Programme cannot be stacked or combined with any other Swipey cashback earned outside this Programme Period.
Account Closure
If your Swipey account is closed, any cashback that has accrued but not yet been credited will be forfeited. Cashback already credited to your Master Account before closure is not affected.
Programme Budget & Termination
Swipey may also end the Programme at any time by giving 3 days' notice. Any cashback validly earned up to the date the Programme ends will be honoured, subject to Section 5.
Changes to the Programme
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Swipey may update the cashback rate, eligible categories, Monthly Reward Pool, or any other Programme detail by giving 3 days' notice before the change takes effect. Notice may be given by any means Swipey considers appropriate, including by updating these Terms on the Swipey website or help centre, and Swipey is not obliged to give individual or formal notice for a change to take effect. Changes that are favourable to Participants (such as increasing the rate or the Monthly Reward Pool) may take effect immediately.
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Where a change takes effect part-way through a calendar month, Eligible Spend settled before the effective date is calculated under the terms in force before the change, and Eligible Spend settled on or after the effective date is calculated under the updated terms.
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Continued participation after a change takes effect constitutes acceptance of the updated Terms.
The Programme is intended to reward genuine business spend. If Swipey identifies activity that appears to be artificial, manipulative, or intended to game the Programme — including but not limited to fabricated transactions or transactions structured solely to earn cashback — Swipey may disqualify the Participant from the Programme and recover any cashback already credited. Swipey's determination in these matters is final.
Release: To the extent permitted by law, you release Swipey and its officers, employees, and agents from liability for any loss or damage arising from your participation in the Programme, except where such loss or damage results from Swipey's own negligence or wilful misconduct.
Indemnity: You agree to indemnify Swipey against any third-party claims arising from your breach of these Terms.
Disclaimer: The Programme is provided on an "as-is" basis. Swipey does not warrant that it will be error-free or that it will meet any particular expectation, but will take reasonable steps to address issues that arise.
Tax: You are responsible for determining and meeting any tax obligations that may arise from cashback received under the Programme.
- These Terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction over any dispute arising from them.
- These Terms constitute the entire agreement between you and Swipey in relation to the Programme.
- If you have any questions about your cashback or these Terms, contact us at help@swipey.co.