Reset Mobile App Passcode

First things first let's break down the difference between your mobile app passcode and your 6 digit physical card PIN:

1. Physical Card PIN

This is a 4–6 digit number you use when:

✅ Withdrawing cash at an ATM
✅ Paying with your physical card or QR pay at shops

It's linked to your physical Swipey card and helps keep your card safe.

2. Mobile App Passcode

This is the code (or fingerprint/Face ID) you use to:

✅ Log in to your Swipey mobile app

It's only for your app—not the same as your card PIN.

Forgot your 6-digit Mobile Passcode? No worries, you may RESET your passcode via these steps:

You may input your 6-digit OTP number sent via SMS.

Click on the Profile tab, in your Swipey mobile app

Click on the Settings button

Click on the Change Passcode button

Click on Forgot user PIN

Authenticate your number via Mobile OTP sent via SMS

Then you may proceed to set a new passcode for your Swipey Mobile App.

Once done, your passcode should be set to the new passcode. 🎉

Card PIN and app passcode explained, then how to reset.